Refunds & Exchanges Policy

You are only eligible for a return or exchange if you meet the following requirements. 

  1. Your item(s) must not be used or worn 
  2. Your item(s) were damaged 
  3. Your item(s) did not fit the description provided 
  4. Is not a sale item
  5. You are required to provide us with a detailed email regarding your request within 3 business days of receiving your order. To request an exchange or refund, please email us at info@vbabies.net.
  6. You will be required to return your purchase within 7 business days to be eligible for a refund or exchange.

Please note that you must follow the below steps once your refund/exchange has been approved: 

  • Package your item(s) appropriately to ensure they will not be damaged in transit.  Any damage during transit will be your responsibility, as we are unable to accept returns for items that arrive damaged;  and
  • Use a tracking service with insurance, as we are unable to accept liability for return packages not received by V Babies.

  • Once we receive your return, we will process it within 5 business days. You are responsible for your own return shipping costs.

It is important to note that the following points:

  •  We cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In this case, we will contact you to confirm how you would like  to proceed; and
  •  We DO NOT provide refunds for change of mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Non-Approved Returns & Refunds

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction). 

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $12.95 restocking fee, as well as any re-delivery costs.